Frequently Asked Questions
Whether you're new to wall hanging Christmas trees or you have a specific question about our handmade trees ask away! We put together a list of the most frequently asked questions we receive. If you don't see your question on the list, no problem send it over.
What materials does The Giving Christmas Tree use to craft the trees?
Our Christmas trees are made from ethically sourced pine wood and 90% recycled cotton. The timber is Forest Stewardship Council certified. This means the wood has been harvested in accordance with the highest standards of sustainable forestry.
What tips do you have for decorating a wall hanging Christmas tree?
We often get asked for our top tips for decorating wall hanging trees, including what hook type to use, what’s the best way to hang baubles and what type of lights to use. To help you decorate your tree like a pro, read our step by step guide.
What’s the best way to display a Christmas tree from The Giving Christmas Tree?
Indoors, in a cool and dry environment. We recommending avoiding direct sunlight, humidity and moisture as this may cause warping and discolouration.
Can I display my Christmas tree from The Giving Christmas Tree outside?
Our Christmas trees are crafted for indoor use only.
What's the best way to store my Christmas tree from The Giving Christmas Tree?
To preserve your Christmas tree it must be stored inside in a cool, dry location out of direct sunlight. It must not be stored outside or in a damp/wet environment.
How do you recommend removing dust from Christmas tree?
Dust is normal. We suggest gently removing it using a dry micro fibre cloth.
Can I hang baubles on my Giving Christmas tree?
Absolutely! Most Christmas ornaments can be displayed on our trees.
Can I display lights on my Giving Christmas tree?
Yes for sure. Our preferred lights are wire string lights.
What type of hook does the The Giving Christmas Tree recommend to use to display my wall hanging Christmas tree?
Most hook types work. Just remember to ensure the hook can hold the weight of your tree (approx. 1 kg) plus the weight of your Christmas decorations.
Is there a limit to the number of Christmas ornaments I should display on my tree?
We recommend decorations should not exceed a combined weight of 1.5kg.
Which Parkinson's research charity does The Giving Christmas Tree donate to?
We donate 10% of our profits to Parkinson's Australia.
Do you ship your Christmas trees internationally?
Currently we do not ship outside of Australia. However, please get in contact if you live in another country and we will try to assist with processing your order.